Collections Representative

  • Location
    Cincinnati, Ohio
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Office, Clerical & Administrative - Collections

Adecco is currently assisting a national leader in the financial industry in their search to fill a Collections Representative position in the Cincinnati area! This is a potential temp to hire opportunity. You will interact with customers via telephone regarding past due accounts, resolving customer inquiries and ensuring customer satisfaction for repeat business. Previous experience and knowledge of the principles & processes of collections in a call center environment is required. If you meet the qualifications listed below, please Apply Now!

Responsibilities for this Collections Representative job include:
• Under minimal supervision, performs collection calls to delinquent customers to obtain payment commitments in accordance with departmental, investor, and legal guidelines.
• Reviews, negotiates, and recommends actions for proposed foreclosure or repossession alternatives.
• Monitors delinquencies, foreclosures, and bankruptcies to ensure compliance with guidelines. Identifies, evaluates, and resolves reasons for delinquency.
• Conducts research, evaluates data from multiple sources, and makes strategic actionable decisions.
• Utilizing multiple computer applications, accurately records all collection efforts and information gathered from customers and other sources. Reviews daily reports to identify job performance and tasks and ensures completion of all projects and tasks assigned.
• Requires high school diploma or equivalent with 4 to 5 years’ experience in customer service or collections.
• Requires detailed knowledge of collection processes and procedures.
• Requires the ability to communicate effectively in both oral and written form and the ability to effectively negotiate.
• Requires attention to detail and the ability to perform advanced computer and data entry skills and mathematical and analytical skills.

Necessary Skills Needed:
• Quick learner or already knows all mortgage terms
• Excellent typing skills
• Excellent attendance at previous positions
• Flexible with schedule- willing to work OT if offered
• Can pick up quickly on computer systems

Schedule: Most likely will be working Monday and Tuesday 8-5pm and Wednesday and Thursday 10-7pm Friday 8-5pm and two Saturdays 8am to Noon a month and last day of the month will be 8-7pm, possible OT once trained.
Location: Madisonville Area
Pay Rate: $14/hour

Adecco provides one of the most comprehensive benefits package in the industry to contract workers.
Click on Apply Now to be considered for this Collections position in Cincinnati, OH or any related opportunities with Adecco.
Adecco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,

  • Apply with Adecco

Reference number US_EN_1_028177_11792218