Collections Representative


Adecco is currently assisting a national leader in the financial industry in their search to fill multiple Collections Representative positions in the Cincinnati area. This is a potential temp to hire opportunity. You will interact with customers via telephone regarding past due accounts, resolving customer inquiries and ensuring customer satisfaction for repeat business. Previous experience and knowledge of the principles & processes of collections in a call center environment is required.  If you meet the qualifications listed below, please Apply Now!

Duration: Long-term temp, possible temp to hire

Location: Madisonville

Schedules: Training- 8-5 for the first 3 weeks

After training, schedule will be M-Th 10am-7pm Friday 8-5 and Every other Saturday 8-12pm and 1-5pm on weeks where they work Saturday, Friday will be 10-2pm.

Pay: $16-17 an hour


Responsibilities for this Collections Representative job include:                   

  • Performs collection calls to delinquent customers to obtain payment commitments in accordance with departmental, investor, and legal guidelines.
  • Reviews, negotiates, and recommends actions for proposed foreclosure or repossession alternatives.
  • Monitors delinquencies, foreclosures, and bankruptcies to ensure compliance with guidelines.
  • Identifies, evaluates, and resolves reasons for delinquency.
  • Conducts research, evaluates data from multiple sources, and makes strategic actionable decisions.
  • Utilizing multiple computer applications, accurately records all collection efforts and information gathered from customers and other sources.
  • Reviews daily reports to identify job performance and tasks and ensures completion of all projects and tasks assigned.



  • Must have at least a High School diploma or GED
  • 1+ years of Collections or Mortgage experience
  • Ability to work in a fast-paced call center environment
  • Opportunities for overtime, some will be mandatory
  • Great communication, negotiation, and listening skills
  • Minimum typing speed of 35 wpm with the ability to talk and type.
  • Project a positive image over the phone while utilizing negotiation skills to balance the needs of the customer and the business
  • Exemplify good work ethic in regards to punctuality, attendance, and compliance


Adecco provides one of the most comprehensive benefits package in the industry to contract workers.

Click on Apply Now to be considered for this Collections position in Cincinnati, OH or any related opportunities with Adecco.

Adecco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

  • Apply with Adecco

Reference number US_EN_99_028177_1192995