Collections Representative

Job Title: Collections Rep III  

Duration: TTH (for the right candidate, after 90 days) can be in temp status for up to 365 days

Pay: $14 an hour

Schedule: Most likely will be working Monday and Tuesday 8-5pm and Wednesday and Thursday 10-7pm Friday 8-5pm and two Saturdays 8am to Noon a month and last day of the month will be 8-7pm, possible OT once trained.

Job Details: We need people with collections, call center or sales experience.

Job Description: Under minimal supervision, performs collection calls to delinquent customers to obtain payment commitments in accordance with departmental, investor, and legal guidelines. Reviews, negotiates, and recommends actions for proposed foreclosure or repossession alternatives. Monitors delinquencies, foreclosures, and bankruptcies to ensure compliance with guidelines. Identifies, evaluates, and resolves reasons for delinquency. Conducts research, evaluates data from multiple sources, and makes strategic actionable decisions. Utilizing multiple computer applications, accurately records all collection efforts and information gathered from customers and other sources. Reviews daily reports to identify job performance and tasks and ensures completion of all projects and tasks assigned.
Requires high school diploma or equivalent with 4 to 5 years’ experience in customer service or collections. Requires detailed knowledge of collection processes and procedures. Requires the ability to communicate effectively in both oral and written form and the ability to effectively negotiate. Requires attention to detail and the ability to perform advanced computer and data entry skills and mathematical and analytical skills.


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Reference number US_EN_99_028177_11944702