Collections Specialist Bilingual

  • Location
    Irvine, California
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 22 - $ 25 / Hour
  • Category
    Accounting & Finance - Accounts Receivable

Collections Specialist Bilingual

Location: Irvine, CA

Pay Rate: $22-$25/hr

Schedule: 8AM-5PM, M-F

Temporary-to-hire (Possible direct-hire for the right candidate) 

 

Adecco is currently assisting a local client in their search for a well-qualified temporary to hire Collections Specialist in Irvine, CA. This candidate will help the company drive positive growth in their Finance & Accounting Department. This role will help monitor their revenues by being responsible for reaching out to customers to collect payments for overdue bills, loans, and other payments. The goal is to act as a liaison between customers and the business to manage overdue accounts back into timely payments.  The ideal person for this job will be someone who can consistently strike the right balance between maintaining trustful relationships and ensuring timely payments, exhibiting professionalism and empathy at all times, using good judgment based on the wide variety of individual and business customers. 

 

If you meet the qualifications listed below, please Apply Now!

 

Responsibilities

  • Manage account balances tracking outstanding debts and trends with lagging payments.
  • Collect payments on past due bills using professional and empathic communication.
    • Maintain and update customer information is correct, including phone numbers and addresses.
    • Listen to customer's story and determine if debt can be collected.
    • Set up repayment plans and new terms of sale.
    • Offer advice or refer customers to debt counselors.
    • Record new commitment to repay debt.
    • Re-issue customer invoices as needed.
    • Answer questions and facilitate disputes from customers.
  • Responsible for the tracking and organization of various information for non-paying customers, including:
    • Use computer systems to keep notes on customer contact.  Check the data input in the accounting system to ensure accuracy of final bill.
    • Create a list of people who have not made payments, noting the various types of customers, priority to the business, and balance size.
    • Review terms of sale/loan/rental and organize list according to severity of delinquency.
    • Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
    • Review terms of sale or loan documents.
  • Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.).
  • Recommend write-offs for appropriate accounts and amounts following a standardized process.
  • Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
  • Be a support to the Sales team, acknowledging that Collections is an extension of Customer Management.
  • Facilitate payments in coordination with the Accounting Receivable team through various methods (cash, online payments etc.) and process correctly.
  • Ensure accounting records are updated with new payments, balances, customer information etc.

Requirements

  • Minimum 3 years’ experience in collection experience.
  • Adherence to laws and confidentiality guidelines.
  • Strong proficiency in MS Office (especially Excel).
  • Excellent math ability.
  • Fluent in Spanish.
  • Excellent organizational skills.
  • Exceptional communication skills, continually professional with difficult or challenging customers, comfortable networking within the company to find the right person for payments and problem solve.
  • High school diploma or GED; further education will be a plus.

 

Adecco provides one of the most comprehensive benefits package in the industry to contract workers.

 

Click on Apply Now to be considered for this position or any other Accounting Clerk related opportunities with Adecco.



  • Apply with Adecco

Reference number US_EN_99_020460_11866863