Collections Specialist

  • Location
    Chandler , Arizona
  • Category
    Office, Clerical & Administrative - Collections
  • Job type

Adecco Group has a current job opportunity for a Collections Specialist in Chandler, AZ.

Training Schedule / Duration: 3 weeks classroom, 8am-5pm, Mon-Fri (Oct 30-Nov 17); 2 weeks OJT 1pm-10pm Mon-Thurs, 9am-6pm Fridays (Nov 20-Dec 1).

Shift Schedule: 1pm-10pm Mon-Thurs, 9am-6pm Fridays, every other Saturday, from Dec 2 until DST ends/begins…then 12pm-9pm Mon-Thurs, 8am-5pm Fridays
Pay rate : $16/hr

Job Description:The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.

This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.

How to Apply:

To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position please contact Susan Russell at

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.

We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.

  • Apply with Adecco

Reference number US_EN_2_022862_397541