Collections Specialist

  • Location
    Chandler, Arizona
  • Job type
    Contract/Temporary
  • Category
    Office, Clerical & Administrative - Collections

Adecco Group has a current job opportunity for a Collections Specialist in Chandler, AZ.

Pay rate : $16/hr

Training Schedule / Duration: 3 weeks classroom, 8am-5pm, Mon-Fri (Oct 30-Nov 17); 2 weeks OJT 1pm-10pm Mon-Thurs, 9am-6pm Fridays (Nov 20-Dec 1).

Shift Schedule: 1pm-10pm Mon-Thurs, 9am-6pm Fridays, every other Saturday, from Dec 2 until DST ends/begins…then 12pm-9pm Mon-Thurs, 8am-5pm Fridays


The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.

This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.

REQUIRED MUST HAVE SKILLS:
Excellent oral and written communication skills
• Strong negotiation skills
• Excellent organizational skills
• Ability to multi-task
• Must be able to work in teams
• Self-motivated and results-oriented

Desired Skills:
• Bilingual a plus***
• Previous Collection experience
• College degree desired, but not required
• Desire to resolve customer issues a must
• Home loans experience preferred




How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Jenifer Robinson at Jenifer.robinson@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_2_022862_399586