Communication III

  • Location
    San Jose , California
  • Salary
    $ 40 - $ 43
  • Category
    Creative & Marketing - Writer / Editor
  • Job type

1. 7+ years in senior strategic communications roles.

2. Excellent verbal and written communications skills.

3. Exceptional presentation/story development skills and solid PowerPoint skills.

Desired Skills/Qualifications/System Experience requirements:

- Proven experience working with multiple individuals on internal and external communication programs and success in bridging communications across several groups.

1. Experience with a large, global corporation, preferably within a high-tech arena.

2. Experience designing, developing, and executing successful internal and external communications programs for large, global organizations.

3. Excellent verbal and written communications skills.

4. Exceptional presentation/story development skills and solid PowerPoint skills.

5. Both a strong team player and an independent worker.

6. Ability to collaboratively drive the resolution of open issues with multiple stakeholders.

7. Strong executive influence skills.

8. Ability to turn complex ideas into stories easily understood by a broad audience.

9. Strong writing and researching skills.

10. Flexible and resilient.

11. Problem solver.

12. Ability to gain consensus among others.

13. Ability to manage sensitive and confidential situations.

14. Ability to grasp technical issues and market considerations.

15. Strong project management skills.

The Organization: Customer Assurance is part of Technical Services and focuses on Critical Account support, Customer Experience, Systemic Issues, and Engineering Interlock Job Description Responsible for developing and executing the communication strategy for two Customer Assurance initiative programs (50-50 time allocation). Includes components of internal, external, executive, organizational, and program communications.

Program 1 focuses on targeted activities to increase collaboration between the support and product development organizations. This program relies heavily on relationships, influence, and stakeholder management to drive a cultural shift in how these two teams currently operate. Program mechanics include operational process change, customer usage data analytics to build proof points and demonstrate trends, implementing new work processes to incent the right behaviors, cross-functional leadership and coordination to instill top-down and bottom-up approaches, etc.

Program 2 focuses on deriving insights from data sources like customer sentiment, product usage, support trends, etc. in order to predictively pinpoint future customer issues. Findings will need to be communicated to senior leadership in a compelling way to drive cross-functional decisions to address the issues presented (resource/funding allocation, development timelines, customer messaging, etc.). The communications needed to support these two programs include: Work with subject matter experts to capture and articulate the messaging platform for the programs, while influencing those subject matter experts and senior leadership in the best ways to do this. Develop & execute communications plan across multiple channels to reach cross-functional stakeholders. Deliverables include but are not limited to: executive presentations, speaking points, voicemail scripts, organizational announcements, articles, persuasive content, video scripts, customer presentations, industry content. Synthesize technical information into stories that convey stakeholder value. Manage the related stakeholder plan. Play a leading role (take the initiative to) successfully raise the visibility of the program. Seek opportunities to strategically position the program and weave program messaging into various venues. Works as part of a global team to achieve desired results. Builds relationships with subject-matter experts and key personnel in order to successfully and knowledgeably position the program.

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Reference number US_EN_99__11727533