Community Connectors

What is a Community Connector?

A Community Connector is a client focused position responsible for leveraging technology to provide assessment, problem solving and referral assistance over the phone for clients with complicated needs. A successful Community Connector knows the importance of empathy, advocacy, cultural competency and followup assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.

What You Bring:
Customer Service experience Associates Degree or higher 12 years experience working directly with clients in a nonprofit, community based health or social services agency, information and referral service, counseling center, or charitable organization. Experience or education in the fields of social sciences and humanities such as public health, social work, human development, psychology, and/or sociology. Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations. A positive attitude, desire to learn and grow and aspirations to lead. A focus on the growth and well being of people and the communities to which they belong.

Excellent verbal, written and interpersonal communication skills. High level of proficiency in web based systems, real-time communication systems (i.e.: chat), Microsoft Office, and other Client Record Management systems. Must actively pursue individual AIRS certification, if eligible. The desire to seek learning opportunities to promote growth, professional and personal development.

Bilingual English/Spanish is highly desirable.  

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Reference number US_EN_99_020641_369847