Concierge Call Center Agent Mortgage Service Experience

  • Location
    Jacksonville, Florida
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search for a Concierge Call Center Agent / Mortage Services role in Jacksonville, FL ! Apply now if you meet the qualifications listed below!

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***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, H4, E3, TN1*** Adecco direct W2 only

Job Title: Concierge Call Center/ Mortgage Services Postiion (Temp to Hire Opportunity)
Location: Jacksonville, FL 32202 (No relocation assistance, Per Diem, or other expense reimbursements can be offered)
Start Date: 06/112018
Duration: 9/08/2018
Hours: Mon – Fri 8:00 am to 5:00 pm
Pay Rate: $12.50 per hour / Adecco W2

***No time off within first 90 days

This position will be responsible to be the first contact a customer/consumer will make when calling the ditech Sales department through specific channels. This customer contact may be through inbound and outbound phone calls, web leads, email and Chat functionality.

The position is responsible to identify if the caller is inquiring about a mortgage or has a need to speak to someone within ditech but not in the Sales department. If the caller wants to apply for a mortgage, the captured information will be passed onto a licensed loan officer. If the caller needs to speak with someone else in ditech, this position will identify their need and transfer the caller to the appropriate department or person.

The position will also be responsible to facilitate web leads and on line Chats as needed. The position will require the use of common scripts as well as limited free form communications. The position is responsible to identify if the borrower is inquiring about a mortgage or has a need to speak to someone within ditech but not in the Direct Sales department. If necessary or directed, the position will schedule call back appointments, in which a licensed loan officer or the appropriate department can call back the interested party at a later time.

In addition to handling the responsibilities above, if there is a business need for additional Sales Agents, the Concierge may have an opportunity to move into a Sales Agent role as a permanent employee after month four in the Concierge position. At that time, an agreement would be reached between the Concierge and ditech Management to determine if this transition is appropriate. If so, the transition will take place over time, during which the Concierge will take internal and external mortgage courses and begin the process of acquiring national and individual state Loan Origination licenses. During this transition, the Concierge will continue in the Concierge role as needed. Once the Concierge has passed the NMLS and five state exams, the transition to a full time Sales Agent will begin as long as there is still a business need for additional Sales Agents and the Concierge Agent has sponsorship from a Sales Manager(s.)

Essential Functions:

• Responsible to comply with all scripts that are applicable during the phone call, web lead and Chat sessions
• Responsible for identifying caller’s needs and directing caller to the proper department / contact
• Transfer, email or otherwise provide accurate contact information to the proper department / contact if the caller does not have a financing need
• Complete ad hoc projects supporting Sales Agents and Sale Management
• Ability to satisfactorily complete licensing education courses and pass State exams (if approved to move to Sales as a Sales Agent)

**Successful completion of a full background check, (including fingerprinting), drug screening, employment and education verification required upon offer.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to

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The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_404145