Consultant, Human – Centered Design

Adecco is currently assisting a local client in their search to fill a Consultant, Human – Centered Design job in Charlotte, NC! Apply now if you meet the qualifications listed below!


Type:                      Full-time (40 hours / week) contract

Length:                  5 months

Pay:                        78.33

Shift/Hours:          8A – 5P


Responsibilities for this Consultant, Human – Centered Design job include, but are not limited to:             

  • Support process excellence needs for Operational Excellence
  • The primary role of the Design Consultant will be to collaborate with large cross-functional project teams to apply human-centered methods to design and visualize solutions that deliver exceptional customer and employee experiences
  • Will need to have a passion for customer-centric design, a deep curiosity and empathy for customers and clients, and the proven ability to work collaboratively to bring ideas to life in a compelling way
  • • Execute collaborative design approaches that take working teams from opportunity identification to solution concept to design prototype to viable business solution
  • Plan and facilitate creative workshops and multi-day design sprints
  • Deliver and execute customer learning plans to obtain deep qualitative insights around customer, client, and employee experiences
  • Lead the visual conception and prototyping of concepts and future state customer journeys
  • Support the socialization of design thinking methods within the core working teams and across the organization


Qualifications for this Consultant, Human – Centered Design job:

  • A bachelor's degree in related Design field
  • 4+ years of experience in one or more of the following: Service Design, Customer Experience Design, User Experience Design, Communication Design, Design Research, Design Strategy, Design Consulting, Product Design/Development, or related Design field
  • A portfolio that demonstrates the results of work and the process for how the final product was achieved
  • Dedicated to driving, facilitating, and delivering high quality design outputs across multiple channels (digital, physical, human)
  • Has a desire to work through the entire design process from discovery to solution design using methods like observing, interviewing, empathizing, capturing insight, ideating, sketching, story boarding, diagramming, prototyping, and testing
  • Previous experience leading Design Thinking, Service Design, Experience Design and other human-centered design efforts
  • The ability to channel the talent of a small team through the creative process is required along with the following:
  • Flexibility able to embrace new challenges and readily adapt approaches
  • Learning mindset high level of curiosity and openness to different ways of working
  • Facilitation highly skilled at guiding diverse teams through co-creative and collaborative events
  • Visual Execution exceptional graphic and communication design skills; effective in translating high-level solutions into visually compelling narratives and concepts
  • Influence excellent communication skills to interface with and influence without direct authority
  • Proactive, able to act with limited input and effectively prioritize and execute in a fluid environment


Why work for Adecco?

  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits


IMPORTANT: This Consultant, Human – Centered Design job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office To be considered for this position, you must use the “Apply with Adecco” button to submit your resume


The Adecco Group is a global leader in HR services  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world  We offer employment opportunities at any stage in your professional career  Contact us today to discuss available contract and direct hire positions  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Adecco will consider qualified applicants with arrest and conviction records for employment

  • Apply with Adecco

Reference number US_EN_99_022862_1244976