Consultant - Process Analysis/Design Solutions

  • Location
    Bloomfield , Connecticut
  • Category
    Information Technology - Consulting
  • Job type

Adecco is assisting our premier financial services corporation with a consulting opportunity for

Business Process/Design Analyst
15-25% travel to NY/CT office; flexibility to work out of Upstate NY/Hartford, CT Area
W2 contract 6+ months
Pay Rate: depends upon experience

Our client is a premier insurance asset management corporation with breadth across various asset sectors and global markets, and strong asset-liability management capabilities.
This position is responsible for developing, managing and coordinating transformation workstream(s) and more generally for supporting transformation teams on initiatives across Global Operations that incorporate proactive and innovative solutions to address business challenges. Projects support our client’s Global Technology & Operation’s vision of driving savings, leveraging scale and offering a differentiated customer experience. In partnership with internal and external Global Operations resources and SMEs, and under general supervision, this position will manage and participate in transformation workstream teams deployed on initiatives tied to strategic priorities and identified Target State Deliverables

This position will support all aspects of transformations projects.

Job duties include but are not limited to:

• conducting operations assessments,
• identifying transformation opportunities,
• designing solutions,
• creating transformation roadmaps,
• implementing target operating models,
• managing change,
• gathering and analyzing data,
• developing models,
• supporting the monitoring and reporting of progress on projects,
• managing project risks and issues
• tracking project deliverables and results.

You will work with Disability Operations SMEs to Analyze and to Re-Design current state processes to a “Best Practices” Standard Process through deep-dive analysis of:

“Customer Notification Letters” – General and Client-specific Current State assessment to identify requirements and to develop a generalized template that can be leveraged by Business to create Future-State automatically-triggered, Customer-specific Letters with standard benefit and rights/disclosure notification paragraphs

“Robo-Call/Automated Calling Campaigns” – work with LOB Business SMEs and Project Team to identify opportunities for Automated Customer Notifications via automated call system; notification trigger identification (approval, denial, information needed, data entry from Claimant). Work to develop Vendor file requirements and to design end-to-end Vendor-managed “Call Campaign” that provides various types of ‘general’ approaches (“Campaigns”) that can be leveraged to specific call requirements/user needs to notify Claimants and to reduce hands-on Associate touch-time required to complete courtesy calls, System-of-Record updates for Data retrieved and telephonic data-entry by Claimants

Deliverables Include:

Analysis of Current State Documents with SME and by Operations Team collaboration
Identification of Requirements for “Best Practices” by Workstream or Document Type
Development of “Standard Process” (Format, Data Elements, Update Frequency, Workflow, Exception/Change Governance, Common Storage and Sharing Recommendations for Usability)
Documentation of Customer-specific variations by Workstream or Document Type
Establishment of a “Gold Standard” and related Documentation for downstream Robotics PDD (Process Decomposition Diagram) translation for automation (data entry) and integration
Work with Global Technology & Operations, US Group Health Claims Model Office Implementation Team to execute redesign and operationalize benefit/savings for Global Field Claim Operations CoE

Requirements for this role include:

A need for flexibility and to be responsive to a changing operations environment and dynamic business priorities.
Training and experienced in MS Office (Word/Excel), familiar with VISIO and able to visualize/design and able to explain workflows, process simplification proposals and value/benefit
Disability Industry insurance preferred; general insurance industry experience is required. (Absence Management (FML/FMLA/Concurrent State Disability Claims/Benefits) Operations or Claim Processing (and type) also acceptable)
Health Service/Insurance Compliance/Claim Operations or Benefits background is valuable
5-7 Years of experience (Process Analysis/Redesign)
Business Requirement gathering, operating model assessment, strategy evaluation, value stream mapping work (process design and re-engineering) and workshops
Ability to perform complex analysis on expense management, profitability drivers etc. Top notch executive presentation skills
Experience working in a fast-paced environment with many deliverables and stakeholders
15-25% travel to NY/CT office; flexibility to work out of Upstate NY/Hartford, CT Area
(mostly a remote role with bi-monthly meetings on-site at Office Locations for Workshops, Meetings, Design and hands-on Solution Development Sessions)
Process Analysis/Design background and Business Analysis and Documentation skills
End-to-End Business solution requirements gathering, impact assessment and familiarity with IT SDLC Process for development collaboration
Preferences for previous hands-on experience with Oracle DocuMaker Enterprise Edition or similar automated publishing/letter creation platform.
Experience in process mapping/value stream development, and/or have done true target operating model design/consulting, in particular with Insurance background

**Must be eligible to work for any employer in the U.S. without sponsorship / NO corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

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Reference number US_EN_2_022862_397659