Contact Center Agent 1848 1

New

Adecco is currenlty recruting for Customer Services Reps. for one of our clients in the Temple Terrace area.  

 

Essential Duties and Responsibilities

Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.

Perform research using available resources as needed to provide required information to callers.

Identify and escalate more complex issues to the research team

Complete necessary administrative work as needed and complete call logs accurately

Other projects as assigned by supervisor.

 

Job Qualifications and Requirements

Good verbal and written communication skills

Dependable and able to adhere to schedule

Effective problem solving skills

Effective listening skills

Customer service orientation

Attention to detail

Ability to work effectively in a high volume and sometimes stressful work environment.

Ability to read, write and speak English

Ability to sit at work station for long periods of time.

 

Required Skills: MS Office, Data Entry must be able to read from a script



Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

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Reference number US_EN_99_026434_1621978