Contact Center Agent 6374 1

Adecco is currently recruiting Call Center Representatives for one of our clients in the Temple Terrace area. These positions are requiring 1 + years of Call Center experience.

 

Essential Duties and Responsibilities

 

Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.

Perform research using available resources as needed to provide required information to callers.

Identify and escalate more complex issues to the research team

Complete necessary administrative work as needed and complete call logs accurately

Other projects as assigned by supervisor.

 

Job Qualifications and Requirements

Good verbal and written communication skills

Dependable and able to adhere to schedule

Effective problem solving skills

Effective listening skills

Customer service orientation

Attention to detail

Ability to work effectively in a high volume and sometimes stressful work environment.

Ability to read, write and speak English

Ability to sit at work station for long periods of time.

 

Must have a resume. Required Skills: MS Office, Data Entry must be able to read from a script

 

Education: Must have a high school diploma

 

Hours: This call center is open from 9AM – 9PM Monday’s to Saturday’s



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Reference number US_EN_99_026434_1346209