Contact Center Agent - Beaverton, OR

Adecco is currently assisting Epiq in their search to fill temporary positions in Beaverton, OR. As a Contact Center Agent, you will be assisting your fellow Oregonians by placing and answering phone calls to help complete their claims. Apply Now if you meet the qualifications listed below!

A ROLE YOU WILL LOVE

As a Contact Center Agent, you will handle calls, emails, and chats, and sometimes route calls to appropriate resources. This job involves problem solving and research to answer caller questions. Part of your daily duties will include completing call logs, some administrative work as needed, or other projects assigned by your supervisor. This role will have you sitting and using multiple computer systems.

  • Respond to claimants via inbound/outbound calls or written correspondence
  • Research account and transaction records to resolve issues and discrepancies
  • Use multiple computer systems to locate, interpret, and communicate information to provide exceptional customer service
  • Provides callers with exceptional customer service and a positive impression of self and organization through courteous, prompt, and responsive resolution of inquiries
  • Other duties or tasks as assigned by management.
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    QUALIFICATIONS

  • One year working in a similar call center environment
  • Proficiency in Microsoft Outlook and Microsoft Teams
  • Strong ability to use technology: dual monitors, navigate multiple screens
  • Ability to master multi-tasking: account research, note taking, remaining engaged with caller
  • Confident, friendly phone skills: Clear pronunciation and ability to present information in a logical/common sense manner
  • Mandatory availability on training days to ensure your success on the job
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    PERKS:

  • Hourly pay starting at $18/hour
  • Covid-safe protocols in place
  • Full-time (8a-4:30p) and Part-time shifts (9a-2p) available
  • Overtime available
  • Competitive benefits
  • Generous referral bonuses
  • Click on “Apply Now” to be considered for this Contact Center Agent!

     

     

     

     

     

     



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    • Apply with Adecco

    Reference number US_EN_99_020594_1747319