Contact Center Representative

  • Location
    Arlington, Virginia
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 15 - $ 17 / Hour
  • Category
    Call Center & Customer Service - Customer Service

We are currently seeking Contact Center Representatives to operate in a busy call center for a large well-respected national organization. As the front-line representative of this company, your primary function is to engage, support, provide a consultative and a remarkable experience to customers. In this role, you will deliver healthcare related information through oral written forms, such as calls, emails or chat. The CCR will navigate through multiple databases and online resources to access, analyze, and interpret information needed to rapidly respond to member and non-member inquiries in a clear and concise manner. In addition, the position engages with all other company departments, association members, contributors, and others.

What You'll Bring:
2+ years customer service/call center experience (Required)
2+ years of data entry (Alpha & Numeric) experience
Prior healthcare background (Preferred)
Strong customer service and problem resolution skills
Intermediate proficiency in Microsoft Office � Word, Excel, PowerPoint and able to learn to use multiple software programs
Excellent communication skills, phone demeanor, and etiquette
Outstanding written communication skills
Experienced skills in listening, assessment, empathy and closure
Spanish (fully fluent in both written and spoken) a plus
This position requires a team player who will support the department and organization�s missions.
Multi-tasking skills in a fast-paced environment
Ability to work varying shifts (Required) Call Center hours 8:30am-8:00pm

  • Apply with Adecco

Reference number US_EN_1_021796_11900033