Contract Administrator

  • Location
    Dublin, Ohio
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a large client in their search for a Contract Administrator

 

Description of Work:
Small office type environment with phone monitoring/recording capabilities in an off-site location.
• Resolves client issues, concerns and inquiries through phone, fax and email regarding processes and policy.
• Receiving in bound calls from pharmacy customers regarding product inquiries or orders. (35-50 calls per person per day)
• Working closely with customers and manufacturers to procure and drop ship Home Healthcare product to our customers.
• Order placement with the manufacturer and follow up to confirm receipt and satisfaction by the customer.
• Return processing for Home Healthcare drop ship orders.
• Cisco phone metric tracking for productivity of calls received, lost, and drop ship orders placed.
• Outbound calls for new items or special promotions to key customers. Attendance at Manufacturer in-services for education on new products. Receive calls related to Cardinal Health private label product issues or concerns and document for Quality and Regulatory Compliance.
• Partner with manufacturers, numerous internal business units, and our customers so that quality front- end products
• and services are delivered at the best possible value which allows optimal consumer care.
• Develops comprehensive understanding of Cardinal Health organization.
• Provides enhanced customer service upon receiving incoming inquiries from Executives (SVPs and above)
• The Coordinator position reports to the Supervisor of the Home Healthcare Drop Ship Customer Support.
• System experience with: MS Excel, Word, and Outlook, SCORE/DSA, MIF, CSW, Cisco Phone System.

Skills/Qualifications: 
MUST HAVES:
1. Excellent customer service phone skills
2. Detail oriented with follow-up skills
3. Dependable attendance
4. Accountable work ethic

• Associate degree required, bachelor’s preferred
• 2-4 years’ experience in a customer service-oriented role required
• Prior computer experience using Microsoft Office systems required
• Understanding of Home Healthcare products helpful
• Strong interpersonal skills and customer service experience a must
• Ease of rapport with diverse personalities
• Detail oriented and ability to work cohesively in a team environment
• Call center, medical background, and bi-lingual helpful but not required

 

Pay rate $14.00

Starting ASAP 3+ month contract role

Schedule: 9am -6pm M-Th and 8-5p Fridays

 

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

 

If you have any questions surrounding the application process, please feel free to reach out to: Jenifer Robinson at Jenifer.robinson@adeccona.com

 

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_028082_11895034