Courier Performance Manager

  • Location
    San Jose, California
  • Job type

Job Title: Courier Performance Manager

Location: San Jose, CA

Estimated Length: 1 year

Pay: Depends on Experience


You will work closely with vendors to ensure the best possible customer experience at a scalable cost. This position requires an analytical self-starter who can build and lead a team and has experience managing evolving vendor relationships. The role will rely heavily on building, analyzing, and actioning data to ensure quality, customer experience, and budget service agreements are met.



● Build and manage seamless relationships with delivery partners

● Develop and improve systems and tools to monitor performance and cost related metrics

● Analyze data to ensure operational success and root cause issues or misses

● Work with cross functional teams to ensure sustainable and scalable processes are

implemented with drivers and courier support reps

● Manage the QA process to ensure all quality goals are met

● Swiftly address any dips / misses in SLA to ensure customer experience is protected



● 2+ years’ experience in Operations Management

● 2+ years’ experience in Performance and Project Management

● Experienced and comfortable with building tools, reports, and action items from large data sets

● Able to build rapport quickly, while developing and concisely managing vendor relationships

● Bachelor’s Degree Required in related field (mathematics, operations, etc.)

● Excellent communicator

● Experienced and comfortable operating in a fast-past environment


Preferred Experience:

● 2+ years in a management role

● Experience with managing third-party vendors

● Experience within the Transportation industry



Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_022211_11858548