Courier Performance Manager

Job Title: Courier Performance Manager

Location; San Jose, CA

Pay: $35 - $40/hr.

Estimated length: 1 year with the opportunity to extend to 2 years

Perks: Health Benefits / 401K / and others


Our client the “World’s largest search engine is seeking someone to be part of a team that will work closely with vendors to ensure the best possible customer experience at a scalable cost. This position requires an analytical self-starter who can build and lead a team and has experience managing evolving vendor relationships. The role will rely heavily on building, analyzing, and actioning data to ensure quality, customer experience, and budget service agreements are met.



? Build and manage seamless relationships with delivery partners

? Develop and improve systems and tools to monitor performance and cost related metrics

? Analyze data to ensure operational success and root cause issues or misses

? Work with cross-functional teams to ensure sustainable and scalable processes are

implemented with drivers and courier support reps

? Manage the QA process to ensure all quality goals are met

? Swiftly address any dips/misses in SLA to ensure the customer experience is protected


? 2+ years experience in Operations Management

? 2+ years experience in Performance and Project Management

? Experienced and comfortable with building tools, reports, and action items from large data sets

? Able to build rapport quickly, while developing and concisely managing vendor relationships

? Bachelor’s Degree Required in related field (mathematics, operations, etc)

? Excellent communicator

? Experienced and comfortable operating in a fast-past environment

Preferred Experience:

? 2+ years in a management role

? Experience with managing third-party vendors

? Experience within the Transportation industry


Apply Online or submit your resume to: one of our Recruiters:

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_022211_377319