CP-22-03-18-ORE-2088 RMA Warranty Technician

  • Location
    Tualatin, Oregon
  • Job type
    Direct Hire
  • Salary
    $ 17 - $ 18.5 / Hour
  • Category
    Call Center & Customer Service - Customer Service

The primary role of this position is Quality Technician. This individual must possess solid written and verbal communication skills, understand and disseminate technical product information, troubleshoot product issues, be able to function in a fast paced environment and have a genuine commitment to helping others. This position requires extensive hands-on collaboration with our Customer Service, Design, and Quality Assurance teams, solid firearms and sports optics knowledge and testing, data entry, receiving and shipping, and administrative duties. Secondary role is to perform delegated tasks for marketing/sales support, customer resolution, and SIG Ballistic Turret (SBT) order entry. Must be able to prioritize multiple tasks and perform under pressure while maintaining a high degree of credibility and integrity.
� Inspection and data reporting support on product returns.
� Provide technical assistance and issue resolution on SIG SAUER Electro-Optic products while creating a win/win scenario for both the customer and SIG SAUER
� Enter warranty and order data into database and inform customer of repair processes, receiving, and shipping date projections
� Answer incoming internal and consumer calls, e-mails and/or faxes on product inquires and to process warranty claims and/or requests for replacement parts
� Develop, maintain, and support working relationships with Quality Assurance, Marketing and Product Management, and Design Engineer personnel
Experience and / or Education:
Must have a minimum of 2-3 years of experience in Technical / Customer Service or a Customer-Focused Sales environment and solid firearms knowledge or demonstrated aptitude. Knowledge of sports optics in particular is highly desired. High school diploma or equivalent; or prior military experience. College degree a plus.
� Working knowledge of hunting practices, shooting sports, ballistics, sports optics and rifle scope applications
� Familiar with binoculars, spotting scopes, riflescopes, red-dot sights and rangefinders.
� In-depth knowledge of customer service principles and best practices
� Strong interpersonal and troubleshooting skills
� Proficiency with MS Office applications
� Use of personal protective equipment (PPE) required for specific activities

The primary role of this position is Quality Technician. This individual must possess solid written and verbal communication skills, understand and disseminate technical product information, troubleshoot product issues, be able to function in a fast paced environment and have a genuine commitment to helping others. This position requires extensive hands-on collaboration with our Customer Service, Design, and Quality Assurance teams, solid firearms and sports optics knowledge and testing, data entry, receiving and shipping, and administrative duties. Secondary role is to perform delegated tasks for marketing/sales support, customer resolution, and SIG Ballistic Turret (SBT) order entry. Must be able to prioritize multiple tasks and perform under pressure while maintaining a high degree of credibility and integrity.
� Inspection and data reporting support on product returns.
� Provide technical assistance and issue resolution on SIG SAUER Electro-Optic products while creating a win/win scenario for both the customer and SIG SAUER
� Enter warranty and order data into database and inform customer of repair processes, receiving, and shipping date projections
� Answer incoming internal and consumer calls, e-mails and/or faxes on product inquires and to process warranty claims and/or requests for replacement parts
� Develop, maintain, and support working relationships with Quality Assurance, Marketing and Product Management, and Design Engineer personnel
Experience and / or Education:
Must have a minimum of 2-3 years of experience in Technical / Customer Service or a Customer-Focused Sales environment and solid firearms knowledge or demonstrated aptitude. Knowledge of sports optics in particular is highly desired. High school diploma or equivalent; or prior military experience. College degree a plus.
� Working knowledge of hunting practices, shooting sports, ballistics, sports optics and rifle scope applications
� Familiar with binoculars, spotting scopes, riflescopes, red-dot sights and rangefinders.
� In-depth knowledge of customer service principles and best practices
� Strong interpersonal and troubleshooting skills
� Proficiency with MS Office applications
� Use of personal protective equipment (PPE) required for specific activities

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Reference number US_EN_1_024069_11886909