Credit Card Dispute and Recon Analyst

Adecco is currently assisting a local client in their search to fill an exciting Credit Card Dispute and Recon Analyst role in Austin, TX! Apply now if you meet the qualifications listed below!

 

DURATION: 7 months+
Pay rate: 22+

Duties:

  • Manage daily volumes of credit card disputes for Client’s Online Store.
  • Reconcile daily volumes of credit card transactions related to Client’s Online Store, Retail
  • Assign, escalate and research disputes to internal customers
  • Prepare responses with information as needed
  • Conduct Audits to review and escalate cases as needed
  • Monthly Reconciliation of Chargeback Debits in Dispute’s Databases to Bad Debt GL
  • Prepare monthly reports used to complete monthly tax adjustments.
  • Analyze weekly/monthly metrics, identify issues, research them and report them promptly
     

Requirements:

  • 3 – 5 years’ experience in a related role
  • Data Analysis
  • Proficient understanding of credit card processing and dispute cycle
  • Excellent Communication Skills, both written and oral
  • Excellent Customer Service Skills
  • Excellent Negotiation and conflict resolution skills
  • Ability to manage multiple tasks
  • Some knowledge of Mac computers
  • Proficient in Excel
  • Work on processes that are semi routine in nature but recognize the need for occasional deviation from common practices
  • Follows established procedures on routine work, instructions and works well under minimal supervision
  • Ability to work well both independently and in a team environment

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Ibrahima.Diallo@Adeccona.com

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_022862_11983540