Credit Rep - Retail Credit Services

  • Location
    Greenville, South Carolina
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service


Adecco is assisting a local premier bank institution find Retail Credit Service Representatives.


location: Greenville SC
W2 contract: 12 months with temp to perm possibility
Shifts: Must be flexible between 9 am – 9 pm with Sunday and 1 weekday off

- Inbound customer service role, no sales required for this opportunity
-Will be updating personal information, billing inquiries, updating interest rates
- Seek candidates from hotel/hostess/server/face to face customer service industry
- Must have excellent customer service over the phone
- Must have a bubbly/warm tone over the phone
- Communication skills must be business level in both English and the 2nd language

Training class starts 02/20/2018


1st 3 weeks will be training in a classroom environment 9am-5pm M-F
After training, you will work an assigned flexible shift
Sunday and one weekday off.


ATTENTION - YOU MUST HAVE Customer Service experience, in-person retail (administrative) or call center AND must have the ability to navigate within a PC very well. Please be able to articulate your skills well during an interview.

Performing variety of Customer Service activities for Retail Card Services (RCS) private label credit card individual customers, including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, stop payments, statement requests, fraud and other issues.

Inbound only call center environment. Must have a high level of savvy and professionalism and must be coachable and flexible. No sales are involved.

You will ensure that your own work follows applicable laws, regulations and guidelines, as detailed in policies located on our client’s company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.

You will perform variety of Customer services activities for typically less complex Retail Customer Service Customers.




MUST BE BILINGUAL FRENCH or SPANISH, unilingual considered
Refer more complex questions to more experienced personnel.
Assist with research work as needed, particularly with information gathering
Respond to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues.
Resolve problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed.
Refer Customer disputes to research area.
Process Customer mail/Email, website, fax and other correspondence.
Maintain updated Customer account information.
Consult more experienced Customer Service personnel with problems and questions.
Develop knowledge of credit card Customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines.




REQUIRED:


MUST BE BILINGUAL FRENCH or SPANISH (highly preferred)
High School Diploma or equivalent experience
1-2 Years of related experience
Customer service skills, including ability to deal professionally with Customer issues, problems and questions
Research skills, with ability to identify and evaluate relevant information
Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly
Basic to intermediate PC skills
Assigned typically less complex accounts.
Must be available to work a variable schedule which may include nights and weekends


**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

How to Apply: Click on “Apply Now” to be considered for this position or other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use “apply now” button to submit your resume.
For more information contact either arielle.thurston@adeccona.com or patricia.landay@adeccona.com
OR send your updated resume to the recruiter for consideration.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include 401(k)and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_2_022862_400761