Credit Supervisor

Adecco is currently assisting a client in their search to fill a Credit Supervisor role located in Rancho Cordova, CA!

Apply now if you meet the qualifications listed below.

Supervises and coordinates activities of staff responsible for credit balance resolution. Ensures patient credit balances are handled expeditiously. Responsible for assigning associates to work credit balance queues in a manner that will facilitate meeting the target SLA for credits.

Primary Responsibilities:
• Provides leadership to assigned Credit Representatives with regards to appropriate protocols for credit balance resolution. Ensures job aids are available for patient credit balance and insurance credit balance resolution that are in compliance with OPTUM360 and Government policy.
• Monitors team member productivity and quality, preparing team member scorecards.
• Monitors and assesses current operations / services to identify performance / process improvement opportunities.
• Provides recommendations to Manager for performance / process improvements initiatives; implements approved changes and ensures that staff receive the necessary on-the-job training to enhance their understanding of performance improvement initiatives.
• Monitors staff errors and overall productivity, identifies trends and retrains as necessary to improve performance / results.
• Participates in revenue cycle / business planning activities, including the development / implementation of work unit objectives / projects to address current and future needs to support achievement of business objectives.
• Monitors compliance with applicable internal / external legal and regulatory agreements, standards and requirements; takes appropriate steps to address and resolve non-compliance issues within position scope of authority.
• Conducts regular and impromptu account audits to validate accuracy and adherence to organizational standards and procedures; recommends process improvements and / or solutions for areas of deficiency.
• Keeps abreast of changing regulatory requirements / regulations and competitive industry practices impacting assigned functions, as well as organizational initiatives/changes with potential to impact current operations.
• Monitors impact on existing activities and identifies / implements effective response / solution while maintaining acceptable service levels and work quality.
• Recommends efficient work flows and appropriate corrective policies and procedures
• Reports noted trends with respect to credit balances to the manager in an effort to reduce volumes.
• Participates in the development of, and implements, new / revised guidelines, procedures, processes and/or training materials in support of assigned function / work unit to facilitate regulatory compliance and maximize revenues; ensures that employees understand and apply internal guidelines appropriately.
• Interviews job candidates and makes employment and other staff-related recommendations; ensures that staff are qualified and properly trained to perform assigned job duties.
• Orients / trains employees and holds regular staff meetings to keep employees apprised of all matters relevant to successful job performance; approves timecards and time off requests.
• Communicates performance standards and evaluates employee performance; counsels employees, providing constructive feedback and recognizing results achieved; participates in performance management activities as required.
• Addresses and resolves technical issues referred by subordinates as beyond their scope of authority.
• Ensures the Medicare credit balance reports are prepared and submitted to the client for signature at least 2 weeks before due date.
• Assists management with suggested protocols to optimize results in a timely manner
• Escalates account / client issues to Manager for resolution
• Maintains a positive and cooperative relationship with all AR teams in an effort to improve effectiveness.
• Carries out supervisory responsibilities including training, assigning, and planning of employees responsibility including performance evaluations and disciplinary actions with Manager / Director involvement
• Work in coordination with offshore team to achieve maximize results
• Follows company policies and procedures set by our Compliance department
• Implements and enforces quality control / quality assurance and productivity standards; ensures that applicable standards, systems and procedures are understood and followed; monitors and audits related documentation to ensure conformance with established standards relating to timeliness and accuracy; prepares periodic productivity reports and program updates for review of higher-level authority.
• Has the authority to interview, hire, orient, terminate, promote, train and conduct performance evaluations.
• Assigns day-to-day work activities; directs the functional and technical job performance of team members.
• Allocates and directs staffing needs to meet patient, unit / department and organizational needs and collaborates with others to ensure overall staffing needs are met.
• Manages performance including: setting goals, clarifying job expectations, monitoring performance progress, providing feedback, recognizing performance, developing skills and addressing performance issues related to work and our Commitments using corrective action.
• Establishes and maintains professional and effective relationships with peers, payers, patients and other stakeholders; serves as liaison with various internal departments / staff / providers in coordinating and troubleshooting various revenue cycle-related issues.
• Establishes and maintains a professional relationship with the client in order to resolve issues.
• Promotes an atmosphere of collaboration so all parties feel comfortable approaching with issues and challenges specific to their payer or specialty.
• Acts as a liaison between the assigned revenue cycle function and the Client to maintain business continuity and ensure policy and procedure compliance.
• Performs other activities and responsibilities as assigned
• Must have the ability to take initiative and make decisions
• Must be knowledgeable of accounts receivable revenue cycle and have leadership experience

Required Qualifications:
• High School Diploma / GED (or higher)
• In-depth knowledge of Credits, Billing, Collections, Denial Management, Workflow and associated processes at an intermediate level or above
Preferred Qualifications:
• Associate's Degree (or higher)
Soft Skills:
• Ability to work collaboratively with staff, peers, leadership and provide professional and educated responses in a client-facing situation
• Ability to provide a positive working environment and inspire staff to perform at above-par levels on a consistent basis

Candidates interested in this Credit Supervisor role should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, please contact

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
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Reference number US_EN_2_022862_408242