CS - Customer Service Rep - Senior

New
  • Location
    Colorado Springs , Colorado
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill Customer Service Rep – Senior position in Colorado Springs, CO
Apply now if you meet the qualifications listed below!

Job summary:

The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position.

The Role of the Availability Coordinator is to oversee obtaining and managing dates and times provided by MSLA’s network of providers, while meeting MSLA’s contractual requirements.

Primary Responsibilities:

Responsible for reaching out to MSLA’s provider network to obtain scheduling dates and times.
Ensure provided availability is being utilized.
Develop and maintain relationships with providers.
Coordinate with traveling providers to conduct examinations in areas of need.
Work with Clinic Operations Team to ensure MSLA clinics are approved for utilizing traveling provider schedules.
Conduct daily checks on scheduled cases that are assigned the pending visit status and worksheet status milestone.
Place outgoing and receive incoming calls to and from providers.
Ensure all pertinent information is documented in MSLA database.
Participates in departmental reporting requirements and ensures all required reports are submitted in a timely manner.
Inform Exam Operations Supervisor(s) of provider needs to fill location gaps.


Requirements:

High school diploma or equivalent required.
Minimum 1 year of experience performing customer service related duties.
Proficient in general computer use and Microsoft Office Suite

Soft Skills:

Able to follow routine procedures consistently and efficiently.
Able to work independently, and in conjunction with team members at all levels of the organization.
Able to understand instructions furnished in written, oral, diagram, or schedule form.
Excellent verbal and written communication skills.
Detail-oriented.
Organized.
Adaptable.
Able to consistently follow through.
Self-motivated.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.


If you have any questions surrounding the application process, please feel free to reach out to Kristin Kaiser, kristin.kaiser@adeccona.com, tel. 631-844-2873

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled




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Reference number US_EN_2_022862_399164