CS - Customer Service Rep - Senior

Adecco is currently assisting a local client in their search to fill a Customer Service Rep job in Oklahoma City, OK! Apply now if you meet the qualifications listed below!

Type:                      Fulltime (40 hours / week) contract

Length:                  6+ months

Pay:                        15.25/hr

Shift/Hours:          Facility hours are 5am-11pm. Must be available for an 8-hour-shift between those times.

Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries
Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems
Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
Escalate drug related calls as appropriate to licensed pharmacist for resolution
Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages
Make outbound calls to customers on prescriptions withhold orders and payment issue
May also assist with entering new prescription orders into system
Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance

Qualifications
To be considered for this position, applicants need to meet the qualifications listed in this posting.
Prefer 1 year experience in an office setting, call center setting or phone support role but not required
An education level of at least a high school diploma or GED.
Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
Ability to remain focused and productive each day though tasks may be repetitive
Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
All new hires will be required to successful complete Customer Service training classes and demonstrate proficiency of the material

Training with last 6 weeks.
Training schedule is 8-5
Shifts after training with be determined during the last weeks of training. Facility hours are 5am-11pm. Must be available for a 8 hour shift between those times.

Why work for Adecco?

  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits

IMPORTANT: This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Adecco will consider qualified applicants with arrest and conviction records for employment

 

  • Apply with Adecco

Reference number US_EN_99_022862_622535