CS - Customer Service Rep - Senior

Adecco is currently assisting a client in their search to fill a Senior Customer Service Representative role located in Ontario, CA!  If you would like to pursue a great opportunity, then Apply Now if you meet the qualifications listed below.


POSITION: Senior Customer Service Representative



HOURS: 8:30AM – 5:00PM


Specific Duties:

  1. Handling of escalated issues from CSRs
  2. Ability to interpret provider and health plan contracts to ensure accurate responses to calls
  3. Log issues into the Customer Service Tracking database that require resolution and/or follow-up.
  4. Respond to callers with the resolution of issues in a timely manner in accordance with the guidelines set by the department
  5. Follow and support the guidelines set by the department and organization to ensure overall goals are met


Must have qualifications/experience:

  1. Minimum of three years’ experience in Medicare and HMO environment
  2. Minimum of two years of previous customer service experience
  3. Ability to de-escalate potential volatile situations
  4. Must have excellent, writing, punctuation, grammatical and spelling skills
  5. Strives to be a team player


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:


Recruiter: Symone Fields

Email: symone.fields@adeccona.com


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com.


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_99_022862_576284