CS - Customer Service Rep - Senior

Adecco is currently assisting a client in their search to fill a Senior Customer Service Representative role located in Salt Lake City, UT!  If you would like to pursue a great opportunity, then Apply Now if you meet the qualifications listed below.

 

POSITION: Senior Customer Service Representative

LOCATION: Salt Lake City, UT

DURATION: ***Contract-to-Hire for the right fit***

PAY RATE: $15.50 p/hr

HOURS: 5:00AM – 11:00PM

 

Essential Functions/Responsibilities:

1. The Senior Customer Service Representative is responsible for answering incoming calls from consumers with questions about Health Savings Accounts, website navigation and other internal procedures

2. Ability to multi task - taking inbound calls from consumers and researching issues over the phone.

3. Consistently meeting established productivity, schedule adherence, and quality standards

4. Quick learner that is able to apply what was learned in training quickly to the live call environment.

5. Good communication and listening skills.

 

Must have qualifications/experience:

1. An education level of at least a high school diploma or GED OR 10 years of equivalent working experience.

2. Familiarity with computer and Windows PC applications, which includes the ability to learn new

and complex computer system applications

3. 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties.

5.Prior stable work experience

6. Ability to remain focused and productive each day though tasks may be repetitive

7. Willing to work and contribute in a team environment

 

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or

mouse, handling other objects, long periods working at a computer

• Service center environment with moderate noise level due to Representatives talking, computers, printers.

 

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

 

Recruiter: Symone Fields

Email: symone.fields@adeccona.com

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com.

 

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

  • Apply with Adecco

Reference number US_EN_99_022862_448744