CSR Call Center Experience in Maintenance or Installations Scheduling

  • Location
    Baltimore, Maryland
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill a CSR Call Center role in Baltimore, MD!! CSR Maintenance and Installations Scheduling

Questions about this job? You can chat with me Live at https://flashrecruit.com/user/MelodyMeyer

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only.

Job Title: CSR Maintenance and & Scheduling
Location:– Baltimore, MD 21202 - No relocation assistance, travel expenses, or any other expenses can be offered
Estimated Start Date: ASAP
12 month Contract Assignment
Pay Rate: UP TO $17.00 per hour / Adecco W2 - depending on experience with the requirements below:

Meter Maintenance & Scheduling Team CSR

Job Description: Customer Service Representative will be the liaison between our client and their customers to schedule appointments for a variety of maintenance reasons. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior.

• Manage large amounts of inbound and outbound calls
• Interface with various business units to ensure jobs are directed correctly
• Follow communication scripts when handling different topics
• Meet personal/team qualitative and quantitative targets
• Previous experience in a customer support role (3-5 years)
• Strong phone and verbal communication skills
• Experienced in Microsoft Office suite of product (Access, Excel, and Outlook at a minimum)
• Ability to multi-task, set priorities and manage time effectively
• High school degree

• Previous experience using Customer Care and Billing (CC&B) system
• Knowledge of utility business
• Experience scheduling maintenance work with customers

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Melody Meyer at melody.meyer@adeccona.com -
Questions about this job? You can chat with me Live at https://flashrecruit.com/user/MelodyMeyer

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_401063