CSR Call Center Inbound

  • Location
    Tempe, Arizona
  • Job type
    Contract/Temporary
  • Salary
    $17.00/Hour
  • Category
    Call Center & Customer Service - Customer Service

CSR Call Center
Adecco is currently recruiting CSR's for a client in Tempe, AZ. This is an inbound only call center with potential for conversion to hire depending on business needs. Adecco registration and client interviews being scheduled now! Responsibilities: Resolve complex issues related to shareholder's accounts and transactions ensuring the highest levels of customer service, building shareholder confidence with each interaction, and creating brand ambassadors for clients. CSR's will serve as a subject matter expert in areas related to shareholder inquiries to efficiently resolve shareholder issues.

RESPONSIBILITIES Include: Responds to customers via inbound calls generated by claimant, shareholders, or other participants with relation to accounts and provides customers with exceptional customer service and a positive impression of self and organization through courteous, prompt, and responsive resolution of customer inquiries.
Researches account and transaction information and resolve issues and discrepancies; provides documentation on customer activities and information on products and services. Uses multiple computer systems to locate, interpret, and communicate information to provide exceptional customer service. Provides up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers. Escalates more complicated issues to appropriate Team Leader, identifies stakeholder, claimant trends or common issues and communicates to their Team Leader as appropriate. Promotes additional services/ communication channels to customers when necessary. This is a potential temp to hire opportunity!

$17.00 hour, Mon-Fri, 40 hours 6am - 3pm (5 week paid training)
After training, hours will be 6am – 2:30pm or 6:30am to 3pm (after time change hours will be 7am-3:30pm or 7:30am -4pm)

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Reference number US_EN_1_023066_11739687