CSR I

Fast growing Tulsa Manufacturing Company is seeking entry level Customer Service Support:

  • Support organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
  • Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
  • Identifies and contributes with the generation of potential sales leads to the organization.
  • Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk.
MINIMUM ELIGIBILITY REQUIREMENTS:
• Associates degree with 0-2 year related glass and aluminum work experience preferred.
• Proven work experience in customer service.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service Functions
• Answer customer service calls within the first three rings.
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s internal mainframe system and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
• Prepares price quotations on items not contained in price book and prepares quotations.
• Works with the organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer’s technical questions regarding products and services.
• Modify quote status once order has been placed to ensure visibility and uniformity among sales team.
• Attends regular customer service department meetings.
• Support and participate in the organization’s continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group members as assigned by management.

  • Apply with Adecco

Reference number US_EN_99_027997_357118