CSR I

Fast growing Tulsa Manufacturing Company is seeking entry level Customer Service Support:

  • Support organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.  
  • Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.  
  • Identifies and contributes with the generation of potential sales leads to the organization.  
  • Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk.
MINIMUM ELIGIBILITY REQUIREMENTS:
•    Associates degree with 0-2 year related glass and aluminum work experience preferred. 
•    Proven work experience in customer service.
•    Must be able to multi-task, be organized, efficient, and accurate.  
•    Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
•    Experienced user of Microsoft Office suite. 
•    Listening skills and data collection with attention to detail are essential.
•    Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.  
•    Ability to apply concepts of basic algebra and geometry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service Functions
•    Answer customer service calls within the first three rings.
•    Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s internal mainframe system and customer purchase orders.
•    Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
•    Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
•    Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
•    Handles or refers complaints of product or service failure to the appropriate department for investigation.
•    Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
•    Prepares price quotations on items not contained in price book and prepares quotations.
•    Works with the organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
•    Answers customer’s technical questions regarding products and services.
•    Modify quote status once order has been placed to ensure visibility and uniformity among sales team.
•    Attends regular customer service department meetings.
•    Support and participate in the organization’s continuous improvement program and product training courses.
•    Perform other related duties and provide back-up support to other group members as assigned by management.
 

  • Apply with Adecco

Reference number US_EN_99_027997_357118