CSR Technical Support

Adecco is currently assisting a local client in their search to fill a Customer Service Representative Technical Support position. This is a temptohire opportunity which will start ASAP.

Location: Topeka, KS
Hours: 40 hr/wk, must be able to work: 7 AM to 8 PM M - F, 8 AM - 5 PM Sat, 11 AM - 5 PM Sun
Duration: Temp to Hire
Pay: $12/hr $14/hr, BOE
*Benefits (if hired by client): Biweekly pay; 1.5x overtime pay; performance bonuses; health insurance; dental insurance; 401k

Responsibilities:

  • Provide support for customer premise equipment and personal computing devices including PCs, tablets, and routers
  • Ability to analyze and diagnose Internet or computer related technical support issues, and aid with troubleshooting and resolving these issues
  • Attract potential subscribers by answering product and service inquiries
  • Make product and service recommendations based on expressed needs
  • Address billing inquiries and assist subscribers with their accounts
  • Address customer concerns in a courteous and professional manner
  • Schedule surveys, installations, and repairs

Qualifications:
  • Basic computer skills and proficiency with Microsoft Office
  • Use of PC based applications to answer sales inquiries, maintain records, diagnose basic support issues, and provide technical assistance as needed
  • Knowledge and ability to operate, configure, and assist with routers, switches, personal computers, tablets, and related peripheral devices
  • Self-Motivated with desire to deliver exceptional customer service
  • Customer service oriented and professional in appearance
  • Ability to communicate effectively, both orally and in writing

Education and Experience Requirements:
  • High School Degree or Equivalent
  • Associates Degree in PC Repair, Networking, or related field preferred
  • COMP TIA A+ Certification or equivalent preferred
  • 1-2 years related experience preferred

If you meet the skills, qualifications and experience required for this Customer Service Representative Technical Support opportunity, please click the blue Apply Now button! Or call our office at 785.267.2342

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_1_115790_11973813