CSV Customer Service Representative I

  • Location
    Maplewood , Minnesota
  • Category
    Customer Service
  • Job type

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative I role in Maplewood, MN! Apply now if you meet the qualifications listed below!

Pay: $20.00 per hour
Shift: 8AM-5PM

Responsibilities, Qualifications, & Details:
The person hired for the position of Sales Support Center Representative will handle varied internal customer transactions; including inbound calls, customer sample order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.

Primary Responsibilities include but are not limited to the following:
Acts as the primary liaison with internal customers
Communicates clearly and professionally with the customer by telephone and/or written correspondence
Educates and informs internal customers of various processes and directs to appropriate resources
Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
Practices first call resolution with internal and external customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
Participates in and maintains a quality service culture
Supports the organization's quality program(s)
Participates in or leads department initiatives and shares knowledge with colleagues

Basic Qualifications:
Bachelor's Degree or higher from an accredited university
Minimum one (1) year of experience in customer service and/or sales

Preferred Qualifications:
Salesforce system experience is preferred
Experienced with cross-functional project participation
Possesses exceptional customer service competencies
Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems
Ability to work in a high volume rapidly changing environment
Ability to work in a team environment and willing to collaborate and compromise, including team leadership
Strong Active Listening skills
Ability to follow through with commitments and show concern for the needs of others
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products and client's Customer Service systems
Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks
Good interpersonal skills
Clear and conceptual thinking ability; excellent judgment and discretion
Prefers to stay busy with a full workload and enjoys meeting challenges
Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Position is a support role requiring more work direction whereby worker follows generally defined procedures including processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Tracy Giddy; 631-844-7924; tracy.giddy@adeccona.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled