CSV Customer Service Representative II

  • Location
    Woodbury, Minnesota
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting CVS Customer Service Rep II role in Woodbury MN! Apply now if you meet the qualifications listed below!

Pay: $15.69 per hour
Shift: Flex

Customer Account Clerk will handle customer transactions related to obtaining customer purchase orders and funding documents; including outbound calls and emails; communicate customer issues and requests to other departments for resolution; assist with identifying areas to improve communications and efficiency of operations through continuous improvement efforts; index, scan and upload documents to a central, electronic repository; and other duties as assigned.
Job Description
Primary Responsibilities include but are not limited to the following:
Acts as the primary liaison with 3M customers
Communicates clearly and professionally with 3M personnel by telephone and/or written correspondence
Educates and informs the customer of various processes and directs customers to appropriate resources
Develops and leads improvements and/or solutions to work processes and tools
Links projects to business strategies and initiates actions that deliver results
Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
Participates in and maintains a quality service culture within the Customer Account Management Team
Basic Qualifications:
High school diploma or equivalent
Minimum of three (3) combined years of customer service and/or sales experience

Preferred Qualifications:
SAP system experience is preferred
Possesses exceptional customer service competencies
Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction
Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
Ability to work in a high volume rapidly changing environment
Ability to work in a team environment and willing to collaborate and compromise
Strong Active Listening skills
Ability to follow through with commitments and show concern for the needs of others
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products and 3M Customer Service systems
Strong organizational skills with the ability to stay focused on tasks
Good interpersonal skills

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Tracy Giddy; 631-844-7924; tracy.giddy@adeccona.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_399210