CUST SERVICE REP/ EXTON PA/ ZTSJP00002067

New
  • Location
    Exton, Pennsylvania
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative in Exton, PA!  Apply now if you meet the qualifications listed below!

 

MAJOR PURPOSE

Provide optimal customer service support as part of the Customer Service group. Provide internal customer service to all of Customer Service Operations. Contribute to the overall strategic sales, marketing and financial objectives for our client.

 

PRINCIPAL JOB DUTIES

Order Processing

  • Assist customers by processing orders via phone, fax, EDI, and email
  • Responsible for ensuring all orders fall within existing pricing, marketing and/or policy parameters established by Finance, Sales, and Marketing
  • Assist Logistic Centers on functions such as SKU serial lot and location adjustments, out of balance inventory, special events and other pertinent information
  • Coordinate shipments and product allocation with Marketing Managers, Finance and Logistic Centers to maximize order fulfillment

Service Internal/External Customers

  • Assist sales and marketing colleagues by providing internal service including literature, promotional and product orders
  • Conduct tracers for lost or late deliveries and engage in problem resolution relative to all customer inquiries 
  • Research and resolve customer account deductions
  • Review and process customer requests for authorization to return product according to our clients Returns Goods Policy

Colleague Development

  • Participate in the development and the setting of parameters for marketing offers related to current work assignments
  • Participate in on-going training and Customer Service initiatives, acquiring and maintaining a full knowledge of products and their use to detail features and benefits to current and potential customers and provide answers to customer inquiries
  • Participate in the development, on-going review and adherence to SOPs and compliance for all functions performed within our clients Customer Service

Call Blending

  • Perform outbound calling to customers in coordination with Program Response Team campaigns and the needs of the business
  • Other duties as assigned

 

QUALIFICATIONS

  • Associates or Bachelor’s degree preferred, High School diploma required
  • Minimum of 1 year Customer Service experience required; 2 years preferred
  • Ability to provide phone coverage between 9:30-6, as needed based on department scheduling
  • Full understanding and use of SAP functions preferred
  • Ability to quickly learn our clients accounts, products, pricing, and programs
  • Ability to understand and utilize our clients telephony package and follow assigned work schedules to ensure daily phone coverage is maintained and phone metrics are achieved
  • Analytical and organizational skills, along with attention to detail and a high degree of accuracy
  • Professional verbal and written communication and problem-solving skills
  • Process oriented; able to contribute in creating new procedure
  • Microsoft Word, Excel, Outlook, and Internet Explorer applications experience

 

Role: Contract

Title: Customer Service Representative

Location: Exton, PA

Pay: based on experience

Start: ASAP

Shift: M-F 9:30am-6:00pm with flexibility

Duration: 12 months

 

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please feel free to reach out to: Lisbeth Vences at lisbeth.vences@adeccona.com. You can also email your most current resume in word format to the email listed.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 



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Reference number US_EN_99_028082_11922223