Customer Account Specialist

Adecco is assisting a local client in recruiting for a Customer Account Specialist position in Franklin, MA.  This is a first shift position, paying $15/hour.

Job Summary:
The Customer Account Specialist must have strong relationships with other company functions. This position often requires facilitating and navigating multiple issues and tasks on a daily basis among multiple customers and across multiple company sites.  Act as liaison between sales staff, manufacturing, quality, engineering and customers.

Responsibilities Include:

  • Receive purchase order from customer, review purchase order against quote, including terms and sales taxes.
  • Create job/order folder collating necessary copies of prints and/or specs.
  • Work with supply chain to have orders scheduled in alignment with dates and manufacturing lead times.
  • Work closely with Engineers and Sales and/or operational policies to improve order quoting and turnaround time.
  • Take facilitation lead in resolving customer issues engaging Business Development Managers as needed.
  • Troubleshoot shipping issues which could include late or short shipments and customer shipping complaints.
  • Interface daily with Inventory and Throughput Manager to proactively involve customers with updates on their orders.
  • Enter new customers into system and field calls from customers looking for technical guidance
  • Manage orders, make order changes, meet with production/scheduling, communicate with Accounting regarding credit issues, handle customer expedites/de-expedites requests, initiate RMA’s, send daily notifications to customers.
  • Assist Inside Technical Sales, including generating orders from eCommerce Store.
  • Additional duties and responsibilities as required


  • High School Diploma or GED
  • 4-5 years of customer service experience, preferably in a medical device or contract manufacturing environment
  • Knowledge of MS Office and ERP systems

Click on Apply Now to be considered for this Customer Account Specialist position in Franklin, MA!

  • Apply with Adecco

Reference number US_EN_99_025360_473116