Customer Accounts Manager

  • Location
    Purchase, New York
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Title: Customer Accounts Manager
Start Date: ASAP
Duration: 12/2018
Location: Purchase, NY
Pay Rate: Up to $25/hr

General Summary:
This position will be responsible for supporting National accounts by being the first line of contact to resolve customer calls/issues, managing customer maintenance and communication processes, and by tracking new account set ups and openings for assigned accounts. This position is highly customer facing and requires experience in handling potentially stressful situations that require diplomacy and strong follow up skills.

Major Task Responsibilities and Key Accountabilities:

Productivity & Quality:
• Drive Volume and Revenue growth by ensuring proper account setup
• Track
• Create Ad hoc reporting and provide data to NASM customer reviews and/or internal presentations
• Leads process for equipment installs for new, remodel & outlet closures
• Leads appropriate communication to National Customer Service, Database System in notifying of account status and maintaining customer wiring (outlets closing, change of ownership, missing volume)
• Address questions/issues raised by customer or bottlers (handle service, rebate, credit, and billing issues from customer)

Operations Support & Field Integration:
• Develop Customer Contacts and foster direct customer relationships at all levels

Coaching and Support:
• Build excellent team capability through promotion of teamwork, process improvement, and best practice sharing.

Basic Qualifications:
• Advanced knowledge of Microsoft Excel, Power Point and Word
• Preferred knowledge of software packages: SAP, FSR-MicroStrategy, and STAR2
• High attention to detail and excellent organization skills
• Strategic thinking
• Excellent Communication and presentation skills (written and oral)
• Ability to quickly resolve issues and develop relationships
• Strong analytical, processing and problem solving skills
• Able to synthesize data in an easy-to-understand and actionable format
• Strong process improvement skills
• High level of integrity
• Ability to manage multiple projects and tasks, prioritize well
• Strong Influence Skills
• Proven ability to work under stressful time constraints
• Able to analyze and solve problems with varying degrees of complexity.

Preferred Qualifications:
• Bachelor’s Degree or 5 years’ experience in Food and Beverage Industry
• Prior experience preferably in Sales or Customer Service.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_403645