Customer Advocate

Account Representative

 

Are you looking for rapid growth, constant learning, and a great work environment? Then look no further! Adecco has teamed up with a leading Legal Technology company in North Austin. This a temp-permanent position and an excellent opportunity to find long-term employment with a thriving company. Pay $16/hr.

 

What you’ll do:

 

  • Assist Customers with phone and email inquiries about order status, payments, refunds and site operation
  • Serve as a liaison between Customers and other departments to communicate information
  • Uphold high customer service standards.
  • Work on a different product or process pilots focused on improving Customer Experience
  • Ability to learn and position strategic partner offerings to customers based on customer’s needs
  • Assure quality and accurate representation of products
  • Develop top performer Customer Service & Sales skills with our training and development programs

 

Qualifications:

 

  • 2-3 years of Customer Care experience in a high-volume contact center
  • 1-2 years of Account Management or Retention skills preferred
  • Ability to think creatively
  • Strong interpersonal skills and technical aptitude

 

What We Prefer

  • 6 months Call Center experience
  • Flexibility to work various shifts including some overtime
  • Organization and work prioritization skills
  • Advance in Microsoft Office

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled

 

  • Apply with Adecco

Reference number US_EN_99_027673_386978