Customer Advocate Specialist

  • Location
    Austin, Texas
  • Job type
    Contract/Temp to Hire
  • Salary

Adecco has partnered with an incredible technology company dedicated to making legal advice accessible to the general public. This is a great opportunity to join in a company that REGCOGNIZES AND NOURISHES good talent!

We are looking for individuals that are passionate about learning new procedures and giving excellent customer service in a call center environment. If that's you, then apply now! This is a fast paced and fun environment and you must be willing to work a variety of shifts.

• Assist Customers with inquiries via telephone and email regarding order status, payments, refunds, site operation, and basic information about our products and services.
• Provide prompt, courteous, professional service to our internal and external Customers.
• Record Customer inquiries for follow-up and tracking purposes.
• Research Customers inquires and provide alternate solutions.
• Serve as a liaison between Customers and other departments to communicate information.
• Flexibility and the ability to manage multiple assignments.
• Maintain/achieve Contact Center performance metrics
• Ensure operational and technical issues are communicated to management team.
• Perform numerous duties including filing, faxing, relaying messages and problem solving.
• Consistently demonstrate positive and professional behaviors to drive Customer satisfaction and department morale.
• Maintain outstanding attendance record
• Consistently demonstrate the ability to effectively handle difficult calls and emails.

• Must have open availability, including availability on evenings, weekends and holidays.
• 1-year call center experience in a high volume contact center, legal or service environment.
• Proficiency with, and the ability to rapidly navigate between, the following applications and systems: MS Internet Explorer, Internet search engines, including but not limited to Google & Yahoo, Microsoft Office, including strong skills in Excel, Word, PowerPoint, & Outlook
• Exceptional written and verbal communication skills.

The new class will start April 23rd and interviews will be this Monday.

If interested, please send updated resume in a clean format-- Word document preferred.


  • Apply with Adecco

Reference number US_EN_99_027673_11830223