Customer Affairs Agent

Adecco is currently assisting a local client recruiting for a Customer Service/ Call Center representative in Braselton, GA. Our client is the leading brand of children’s clothing, gifts, and accessories.

 

This is a temporary to hire opportunity that will give you valuable experience to enhance your career. As a Customer Service representative, you would be responsible for handling incoming escalation calls and emails.

Below is the job description for this position:

Responsibilities:

  • Focus on support of Social Media and Consumer Affairs needs
  • Computer literacy and basic ability to navigate systems and utilize windows-based applications
  • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
    • Use technology tools as directed and within established guidelines
  • Assist consumers with all inquiries and concerns with the Client’s products, both manufactured and licensed and represent Carters in all communication with Customers – escalate as necessary (90%)
    • Complete necessary documentations to manage customer complaints, uses and subsequent solutions
    • Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
    • Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
    • Maintain confidentiality of the organization’s customer data
    • Participate in individual and team trainings and meetings to ensure knowledge is up-to- date
    • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Conduct trend analysis and monthly statistical reports utilizing information maintained in company and department databases (10%)
    • Handle Client’s consumer inquiries received via mail, e-mail, telephone, and on social media
    • Maintain a professional disposition while handling the consumer in a concerned, caring and empathetic manner
    • Utilize problem-solving techniques and quick thinking to resolve complaints or inquiries
    • Encourage consumers to return products for quality inspection
    • Ensure company policies and procedures are followed for situations involving injury or potential injury
    • Continuously maintain databases with information on all types of contacts, including the nature of the contact, resolution, timeliness and final outcome
  • Conduct product searches for consumers by working within our inventory and order management systems and with retail staff
  • Collaborate with eCommerce and Retail management in regarding customer’s store experience complaints
  • Process consumer reimbursements, appeasements and communications
  • Make outbound calls based on marketing initiatives for product research and store surveys
    • Perform back-up responsibilities for other associates serving as a phone and data entry for the rest of the department

 

Qualifications:
* Two years of customer service experience (retail a plus)
* High school diploma or GED
* Excellent verbal and written communication
* Strong computer proficiency in Microsoft Office products
* Ability to work flex schedule to meet business needs, including night and weekends
* Outstanding interpersonal and relationship building skills
* Excellent detail orientation, with the ability to learn and follow policies and procedures correctly


Shift Time:
 

  • Monday, Wednesday, Friday from 10:00AM-11:00PM Saturday 9:00AM-8:00PM
  • Tuesday, Thursday 10:00AM-11:00PM Saturday 9:00AM-8:00PM


    This is a temporary to hire opportunity and they pay rate starts at $13.00/hr.

 

Click Apply Now to be considered for this Customer Service job in Braselton, GA.

 

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

 

Adecco is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_020431_482830