Customer Care Assistant Call Center

Title: Seeking Customer Service Representatives to start on 10/5/18. Ideal candidate will have prior call center experience. Must have high school diploma or GED. Hourly Pay Rate: $12.00/hour. Please call for details at 281.464.9722 or come to the HIRING EVENT scheduled for Friday 09/28/19 from 10am – 1:00 PM, Saturday 9/29/18: from 9:00 AM – 1:00 PM. PLEASE bring high school diploma or GED when attending hiring event.



Job Description

As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include but are not limited to the following:

  • Ability to navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries.
  • Provide troubleshooting assistance to customers
  • Ability to accept and implement coaching and feedback to achieve individual and team performance goals.
  • Maintain a high level of world class customer service/professionalism to a wide range of customers.
  • Recommend products that best suit the customer.


  • Ability to type (WPM vary based on Client Requirements)
  • Maintain a positive environment, working with co-workers and customers within a diverse culture.
  • Excellent telephone manner and listening skills, ability to relate to customers in a professional and courteous manner, work in a team environment, work under pressure, sit for long periods of time, excellent attention to detail and multi-tasking, Self-motivation to work under his/her own initiative.
  • Ability to proof and send orders multiple times a day
  • Able to manage tremendous amounts of data quickly with accuracy
  • Can manage through multiple computer applications with speed and accuracy
  • Ability to multi-task while under pressure.
  • Ability to multi-task while under pressure
  • Must pass drug test and state, federal and criminal background check
  • Must have High School diploma or general education degree (GED).
  • Must be at least 18 years of age or older

Work Schedule/Training Classes

  • AM Classes 6:00 AM to 2:30 PM Monday through Friday
  • PM Classes 3:00 PM to 11:30 PM Monday through Friday


Training schedules are NOT flexible. You must attend every day for 5 weeks. Once training is complete new shift options will be opened to the class and you will be placed based on schedule availability.


  • 12.00 per hour.  – ALL DEPARTMENTS, ALL CLASSES
  • Time over 40 hours per week is paid at time-and-a-half). Pay week is Monday through Sunday. 
  • Pay day is Friday weekly. 



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Reference number US_EN_99_025395_350263