Customer Care Associate


Adecco is assisting a local client in recruiting for Customer Care Associate jobs in Woodbridge, NJ. The Customer Care Associates are responsible for handling a large volume of inbound calls from customers, agents, and third parties. Ability to work a flexible schedule is a critical aspect of this position. If you meet the qualifications listed below – Apply Now!

Responsibilities include, but are not limited to:

  • Answer basic questions regarding NJ auto, home and umbrella policies, coverages and premiums; assume ownership for thorough follow up on all contacts
  • Deliver first call resolution and make it easy for the customer
  • Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella) for NJ
  • Accurately enter and update policy information into the various processing systems and handle phone inquiries
  • Develop and foster Agent/Company Relationships
  • Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment
  • Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge
  • Processing, researching and correcting “Bad Mail” in client system(s)
  • Complete Medical and Billing Record Requests
  • Follow Charity Care Approval Procedures and Death Certificate and Bankruptcy procedures
  • Maintaining filing systems
  • Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Maintain a professional attitude
  • Requirements:

  • College degree and/or NJ Property & Casualty license are preferred
  • Excellent interpersonal, listening, communication and organizational skills.
  • Strong analytical and decision making skills.
  • Excellent computer/data entry and math skills.
  • High energy and motivation to follow up and take ownership.
  • Flexibility and ability to work under pressure.
  • Willingness and ability to learn new functions within the Customer Solutions Center
  • Ability to speak Spanish is preferred, but not required
  • Additional Information:

  • The pay rate for this position is $17.00 - $19.00/hour, based on experience.
  • This position can be contract to hire, or permanent, based on the decision of the hiring manager.
  • This position is starting remotely, but will transition to their Woodbridge office upon the office reopening.
  • The Customer Service department is open from 8:00am-7:00pm. They are looking for individuals with flexible availability, as their shift will fall somewhere between that range.
  • Candidates need to be open to working 2-3 late nights a week (that shift is 11:00am-7:00pm). There is also a rotational Saturday – every 3rd Saturday from 10:00am-3:00pm.
  • Click on “Apply Now” to be considered for this Customer Care Associate job in Woodbridge, NJ!

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    Equal Opportunity Employer/Veterans/Disabled

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    Reference number US_EN_99_028124_1340264