CUSTOMER CARE II/ 637343/ GA

  • Location
    Atlanta, Georgia
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a client in their search to fill an Customer Care Rep II role located in Atlanta, GA!  If you would like to pursue a great opportunity, then Apply Now if you meet the qualifications listed below.

 

POSITION: Customer Care Representative II

LOCATION: Atlanta, GA

DURATION: 6 months

PAY RATE: $15.50 p/hr

HOURS: 8AM – 8PM (Monday – Saturday * subject to business needs)  

 

Recruiter: Symone Fields

Email: symone.fields@adeccona.com

 

Essential Functions/Responsibilities:

The Consumer Support Representative will have primary responsibilities consisting of a broad range of customer support and sales activities.  These duties include consulting with new and existing customers on appropriate products to maximize revenue and increase customer satisfaction, aiding our advertising customers (private sellers and basic listing car dealers) with advertising products to better merchandise their vehicles, and supporting potential consumer and site browser requests for assistance via phone, email and chat with thorough answers and the utmost courtesy.  The successful CSR will be able to stay up-to-date on process and product changes, effectively troubleshoot technical issues, meet standard performance metrics including revenue goals, and deliver world-class customer service.

 

Responsibilities

Performance Objectives Daily Communications:

Receive and respond to inbound customer telephone and email inquiries regarding advertising products and/or services.

Other interaction via telephone, fax, email, and face-to-face may occur with customers, other Customer Service Department teams and internal teams as applicable.

Revenue Generation:

Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction

Determine customer requirements and expectations in order to recommend specific products and solutions

Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

Requirements:

Written Communication:

Ability to comprehend instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

Ability to write emails and letters.

Verbal Communication:

Ability to conduct business over the telephone in a professional manner and in a team environment.

Troubleshooting:

Follow issues from identification to resolution, working with various internal departments and external affiliated websites and companies to bring resolution to customer concerns as they arise.

Ability to effectively present information to customers, co-workers, supervisors on a one-on-one basis.

This includes assisting others with troubleshooting and issue resolution as necessary. 

Reporting:

Utilize computerized systems to notate customer interactions, concerns, trends, track calls, and other reporting as necessary.

Includes producing, formatting and appropriate delivery of reports as necessary not limited to the use of Outlook, Excel, Word and other programs and applications as required.

Ad Hoc responsibilities:

The Customer Support Representative will show the flexibility necessary to adjust to changing/additional duties and responsibilities as the department and company changes.

Additional responsibilities may be delegated to the Customer Support Representative in order to assist the department and company meet their goals and mission.

 

Minimum Qualifications:

Minimum of 2 years of customer service related experience or training.

Minimum of 1-year sales or up-selling experience.

Must be able to handle 75+ calls per day.

Must be able to meet minimum revenue goals.

Requires attention to detail and the ability to adapt to change.

Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required.

Ability to type 40+ WPM.  

Excellent oral and written communication skills.

Experience working in a team environment and assisting others as applicable.

Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed.

Must be flexible to work any shift during business hours, currently Monday – Saturday, 8AM - 8PM (hours subject to change to meet business needs).

College degree preferred; minimum high school diploma or general education degree (GED) required. 

 

 

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas:  H1B, H2B, E3, TN1***

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco. 

 

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

 

 

Recruiter: Symone Fields

Email: symone.fields@adeccona.com

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 



  • Apply with Adecco

Reference number US_EN_99_028082_11948501