Customer Care Representative

  • Location
    Bothell, Washington
  • Job type
    Contract/Temp to Hire
  • Salary

Adecco Staffing is assisting a local medical manufacturing company in Bothell fill Customer Care Representative positions. The pay is $17 DOE, and the opportunity is temp to hire.


The Customer Care Representative’s primary role is to manage inbound calls and emails by providing technical support. In addition, the Customer Care Representative will assist cross functional groups, all with the end goal of ensuring customers have a positive customer experience. These creative, resourceful, and flexible individuals are responsible for managing calls and emails from multiple queues and ensuring department objectives are met.


Principal Duties and Responsibilities:

  • Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
  • Enter all customer orders in accordance to provided process and SLAs
  • Issue return authorizations (RA’s) for repairs and credits under company guidelines.
  • Phone and email based troubleshooting of medical devices and software.
  • Maintain logs, records, and files manually and electronically.
  • Other duties as assigned.


Knowledge, Skills, and Abilities Required:

  • Requires a 2 year degree or relevant/equivalent experience.
  • Call center experience required
  • Ability to perform and thrive in a continual learning environment.
  • Aptitude and/or experience assisting customers with technical support issues such as permissions setting, drivers, error codes, server issues, etc.
  • An understanding (or ability to learn) relevant clinical and diagnostic information.
  • Excellent verbal and written English skills with ability to type accurately and proficiently.
  • Work independently or as a team member with reliable, on-time, and consistent attendance.

  • Apply with Adecco

Reference number US_EN_99_027948_11858405