Customer Care Representative

Adecco is assisting a local client on the Southside of Jacksonville with the recruitment of Account Specialists. We are seeking energetic, flexible problem-solvers to assist customers with their fashion needs and purchases. As an Account Specialists, you will speak directly with customers via phone and review customer accounts, research and apply policies while providing effective solution's.

Job Tasks:

  • Answer questions about product availability, product specifications, pricing, and other questions customers may have about items or orders.
  • Communicate with customers via phone and follows standard procedures for taking orders, catalog requests, catalog name removals, and other requests.
  • Resolve any problems customers had with their order, which includes but is not limited to making financial adjustments, re-shipping merchandise, and expediting an order.
  • Communicate problem resolution to customers and probe to ensure customer is satisfied with resolution.
  • Follow standard processes and procedures for referring an issue to support staff or other departments.
  • Adhere to work schedule, including any overtime that may be required.

  • Apply with Adecco

Reference number US_EN_99_025186_473976