Customer Care Representative

  • Location
    Red Bank, New Jersey
  • Job type
    Contract/Temporary
  • Salary
    $ 15 - $ 17 / Hour

Adecco is assisting a client in their efforts to identify temporary Customer Service Representatives. 

 

Job Summary: 

Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with  customers and agents.

 

Job Responsibilities: 

  • Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.

  • Deliver first call resolution and a low customer effort.

  • Develop and maintain complete product knowledge of all three lines ( Auto, Homeowner and Umbrella). 

  • Accurately enter and update policy information into the various processing systems and handle phone inquiries.

  • Develop and foster Agent/Company Relationships.

  • Perform research and initiate changes/corrections to customer policies according to established procedures and sound business judgment.

  • High energy and motivation to follow up and take ownership.

  • Flexibility and ability to work under pressure.

  • Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

  • Willingness and ability to learn new functions within the Customer Solutions Center.

 

Qualifications:

  • Previous experience in high volume call centers required.

  • The ability to work flexible and changing schedules. Hours of operation are 8:00 am-7:00 pm Monday-Friday; 10:00 am-3:00 pm Saturdays.

  • Must be available to work at Red Bank and Woodbridge locations as needed. 

  • Above average interpersonal, listening, communication and organizational skills.

  • Good analytical and decision making skills.

  • Excellent computer/data entry and general math skills.

  • The ability to communicate in Spanish is a plus!

Education:

  • College degree and/or PC license preferred

If you meet the above qualifications, please submit your resume today!

 

Adecco is an Equal Opportunity Employer. 



  • Apply with Adecco

Reference number US_EN_99_028124_11912327