Customer Care Representative

  • Location
    Stayton, Oregon
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an Customer Care Representative in Stayton, OR. This is a Contract to hire opportunity for the right candidate.

If you would like to pursue a great opportunity and enjoy working for a fast-paced company, then apply if you meet the qualifications listed below!


Responsibilities:


Consumer Care Representatives support this initiative by serving as the primary point of contact for the end-users of our products who have experienced any incident of customer dissatisfaction.
Employees in this position will take ownership of the incidents being reported and communicate directly with these customers to ensure each incident is resolved in a timely and satisfactory manner.
Duties: Acknowledge receipt of all claims received via phone, fax, EPC submittal and email upon receipt. Initiate and maintain accurate service records for all qualifying incidents.
Create service parts orders (SPO’s) and chargeable service parts orders (CSP’s) as needed.
Create field service dispatches as needed.
Schedule dispatches and inform customer of appointment dates. Generate and provide customers with quotes for chargeable services.
Troubleshoot and advise customers on service related issues and/or product information.
Maintain frequent communication with customers to keep them informed of the progress of their claim.
Ensure a timely and satisfactory resolution for all incidents of customer dissatisfaction that have been reported.


Candidates interested in this Customer Care Representative in Stayton, OR should apply IMMEDIATELY and email resumes to Amanda.marsh@adeccona.com. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application.

Important information: This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, please apply on our website or through Indeed.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


  • Apply with Adecco

Reference number US_EN_2_022862_403926