Customer Care Representative

Adecco is currently assisting a local client in their search for a Customer Care Representative in Winston Salem, NC. As a Customer Care Representative, you would be responsible for handling inbound calls and analyzing account information for the repair and maintenance of any equipment within the customer’s business. Success in this role will be achieved largely through the ability to navigate a high volume of calls in a fast-paced setting, successfully diagnosing equipment issues over the phone and providing exemplary customer service.

 

Duties and Tasks/Essential Functions:

-              Interact empathetically with customers and field personnel in a call center environment via phone and email in response to equipment malfunctions and service requests

-              Gather and validate customer/equipment information and determine the issue by analyzing the symptoms

-              Research and document service related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution

-              Exemplary attendance and punctuality

-              Follow standardized procedures to deliver world class customer service and first call resolution

Qualifications:

-              Engaging personality that blends well with a fast-paced, goal-driven environment

-              Proper phone etiquette and courtesy

-              Highly organized with exceptional follow-through abilities

-              Ability to speak and type clearly, concisely, and accurately, using proper grammar

-              Ability to multitask between customer calls and logging of case notes/ template submissions in a fast-paced environment

-              Demonstrated ability to empathize with customers, and tailor communication to each individual

-              Openness to constructive coaching and ability to implement recommended best practices to achieve performance objectives

-              Ability to adjust to constantly-changing technology, processes, and team structures

-              Ability to maintain stable performance under pressure during periods of high call volume

-              Sets high standards of performance for self, assuming personal responsibility and accountability for successfully meeting objectives

Requirements:

-              High School Diploma/GED or greater

-              Minimum 2-year customer service experience or 4-year degree

-Must have a stable work history

 

 

-              Strong proficiency in computer systems and data entry

-              Ability to work with minimal supervision

-              Superior problem solving and analytical thinking skills

-              Availability to work evenings, weekends, holidays, and occasional overtime to meet business needs

-              Must pass drug testing and criminal background check

 

Must have open availability all 7 days a week- will work 5 days and be off 2 random days.

Must have Open schedule availability to work a variety schedule between the hours of 7am-11pm.

Pay is $12.75.

Training class starts on 4/23- 9am-5pm. Must have perfect attendance during training to succeed.

This is a Temp-to-Hire opportunity with a great local company.

  • Apply with Adecco

Reference number US_EN_99_027934_472736