Customer Care Representative

Adecco is assisting a local client in their search for Customer Care Representatives. We are looking for candidates that have previous experience in high volume call centers.

Position Details:
The department is open Mon-Fri 8:00am-7:00pm.
You will work 37.5 hours per week and will be put on different shifts throughout the week.
You will be required to work the later shift (until 7:00 pm) 2-3 nights per week.
You will be required to work every other Saturday from 10:00 am - 3:00 pm 

Representatives handle a large volume of inbound calls from customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with customers and agents.

Responsibilities Include:
- Answer questions regarding policies, coverage and premiums; assume ownership for thorough follow up on all contacts
- Deliver first call resolution and a low customer effort
- Develop and maintain complete product knowledge of all three lines
- Accurately enter and update policy information into the various processing systems and handle phone inquiries
- Develop and foster Agent/Company relationships
- Perform research and initiate changes/corrections to customers' policies according to established procedures and sound business judgment.

Qualifications:
- The ability to work flexible or changing schedules is a critical aspect of this department. Hours of operation are 8:00 am-7:00 pm Monday-Friday; 10:00 am-3:00 pm Saturdays.
- Above average interpersonal, listening, communication and organizational skills
- Good analytical and decision making skills
- Excellent computer/data entry and general math skills
- The ability to communicate in Spanish is a plus!

Education:
- College degree and/or PC license are a plus.

Adecco is an Equal Opportunity Employer.

Apply now if you are interested!

  • Apply with Adecco

Reference number US_EN_99_028124_482276