Customer Care Specialist


Are you looking for a Company where you can grow? Do you want stability with room for advancement? Adecco is parenting with a growing company, who is a leading Pharmaceutical Benefits Management and is located in North Austin. This is a temp to permanent with a big opportunity to be taken on permanently!  Payrate is $14.50/HR and hours range from 8-5 pm.


  • Research and analyze claims using multi-layered benefit screens.
  • Apply troubleshooting skills to resolve
  • In charge of prior authorization of customers
  • Act as pharmacy help desk to aid pharmacies in submitting claims
  • Inform members how to use their benefit, so they can better assist themselves if desired.
  • Anticipate and address questions which may drive repeat calls. 
  • Respond to and resolve all internal and external inquiries in a timely, accurate, and complete manner.
  • Utilize all available resources to ensure that the correct and complete answer
  • Adapt to a fast paced, complex, and ever-changing environment.
  • Protect all personal health information and abide by all HIPAA regulations and confidentiality requirements.



  • Consistent Work history (do not need to have call center or health care experience)
  • Tech Savvy- Proficiency with Microsoft Office applications and PC’s
  • People person
  • Punctual
  • Pharmaceutical Tech Experience (not required but preferred)



  • Health Benefits (Medical, Dental, and Vison)
  • PTO and Holiday Pay!
  • Education Reimbursement
  • Adoption Benefits

All applicants for this position need to apply ASAP! Interviews are starting soon!

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_027673_12008960