Customer Care Specialist


Adecco is currently recruiting for a Help Desk Specialist - Bilingual Spanish in Duluth, GA, temp-to-hire.

Shift: Must be flexible and available 6:00a-10:00p, Sunday-Saturday included, company open 7 days per week. Shifts are usually 4x10 - 4 days w/ 10 hour shift and 3 days off

Job Description:
Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support the Internet of Things? If this sounds like you, we have an opportunity that may interest you.

This role requires Spanish language skills.

Our Technical Support Analysts are responsible for the following:
• Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
• Troubleshoot, diagnose, and resolve complex issues across a wide array of internet connected devices such as smart car, mobile phones, tablets, wireless devices, Bluetooth speakers, thermostats, fitness trackers, televisions, home automation devices, PC support, etc.
• Provide excellent customer service and ownership of technical support issues.
• Work well in a high energy, dynamic, and collaborative environment.
• Provide appropriate responses and expectations in a timely and efficient manner.
• Work as the customer advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.
• This job description is not intended to be all inclusive. Technical Support Analysts may be required to perform other job-related duties as directed by a member of management to meet business needs and objectives.

• Bilingual in English and Spanish
• 6 months experience with customer service, troubleshooting, analytical, and problem-solving.
• Strong experience and working knowledge in one or more of the following technical specialty areas:
• Smart Car/IoT: In-vehicle telemetry systems, fleet management, or device location tracking systems / notification systems.
• Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.
• Smart Home: devices such as home networking/Wi-Fi, assistants, smart lights, smart TV’s, door locks, wearable technologies and other home-automation systems.
• High school diploma or GED (post-secondary education preferred).
• Must be able to type 30-40 WPM.

Preferred Qualifications:
• Bachelor’s degree preferred; Associates degree a plus.
• 1 year of experience in technical support role.
• Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.
• Hands-on experience with smart car technologies such as Mojio / Geotab location or fleet management.
• Experience working within a support organization providing phone/chat/email-based support to customers.
• Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.
• Excellent verbal and written communication and interpersonal skills.
• Experience in writing technical documentation for inclusion in a Knowledge Base.
• Experience with providing training and coaching, either to customers or to internal colleagues.
• Able to collaborate, interact, cooperate and motivate across job functions and teams.

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_407205