Customer Care Specialist

  • Location
    Gilbert , Arizona
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Adecco is currently assisting a local client in their search to fill an exciting Customer Care Specialist role in Gilbert, AZ! Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Duties and Responsibilities:

Serve as the single point-of-contact for customer issues from identification through resolution
Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken
Identify, assess and resolve issues; refer unresolved customer conflicts to designated departments for further investigation
Consult and maintain relationships with existing customers and educating them about Ready Auto Transport
Provide responsive and timely telephone, chat, and email support
Effectively communicate with sales staff (and other departments)
Provide updates to customers on status of transport orders
Use problem-solving skills to resolve customer issues
Perform quality assurance audits of orders/loads and determine accuracy according to standards as determined by Ready, clients, and customers
Prioritize daily tasks and complete the tasks in an accurate and effective manner
Order and general data entry
Perform other duties as directed by department manager

Skills and Experience Required:

High school diploma/equivalent

1-2 years administrative office experience
2 years customer service experience in an office environment
Strong phone etiquette
Skilled at managing multiple tasks in a fast-paced environment
Intermediate knowledge of Microsoft Word, Excel, and Outlook
Possess exceptional interpersonal communication skills
Highly adaptable to process and system changes
Must be detail oriented with good judgment and problem solving skills
Accurate typing and data entry skills
Demonstrate a stable employment history

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Your First & Last name; your phone number; & your email.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_398184